How to add 'Phone Call' to locations for Square Appointments?

How to add 'Phone Call' to locations for Square Appointments?

I schedule phone calls and Zoom meetings with clients, as well as meetings at my location or theirs. Is there a way to 'add a location' that's simply Phone/Zoom Call? 

16 Replies
Admin

Hey @MrsL-

 

Thanks for posting in the Seller Community.

 

Before I answer this, is this related to clients booking virtual appointments with you via Square Appointments? 

 

Otherwise, you can create a second location titled Phone/Zoom Call to take those kinds of payments under to keep track for your records. 

 

Let me know. I look forward to hearing from you. 

Yes, this is just for booking appointments, not for payments. Thanks!

Admin

Hey @MrsL-

 

Thanks for your reply!

 

Here's how you can set up another "location" to appear on your booking site: Square Appointments for Multiple Locations.

 

Both "locations" will be displayed on your online booking site and in client communications, and can appear as "In Person" or "Virtual," depending on what you title your locations. I hope this is helpful. If you'd like us to look into this further, please either reply back in this thread, or give us a call to speak with an Appointments Specialist.

Hi again,

I don't want to add a separate location. Under Settings, where it says 'Where do you accept appointments?' I want to have at both my business and the customer's locations AND By Phone AND By Video Conference.

It doesn't seem possible.

Is there a work around?

 

Thanks!

Alumni

Hi there, @MrsL - thanks for clarifying that for us.

 

This Appointments 'location' setting is just a designation for your customers as to where you buyers should go for their appointment. After researching, it doesn't look like we have a suggested work-around. However, I would echo Isabelle's suggestion above and flag this over to our Appointments Support Team. They can take a deep dive with you here! 

Thanks Joe! 

Square Community Moderator

Heya @adhdimpactcoach and welcome to the Community.

 

I've merged your post into an existing feature request thread for this feature where it's being tracked for our Product Team.

I don't have a timeline on when this will be available but I would encourage you to check out our Beta Community to join and potentially get access to new features first when we test them out.
 

The work-around that I have come up with is to 1. change my location for appointments to "my location" instead of "by phone" and then 2. change my address to "Virtual Meeting by Zoom".

Hi, will there ever be added functionality for service-based businesses? 

1. Schedule online meetings via zoom during Covid

2 Convert items to services

3. Consultations-add a questionnaire

Square Community Moderator

Hi! We are always working to improve our services, but I do not have a timeline for any of these feature requests. I've merged your post to an existing thread that requests at least one of these requests to keep all the feedback in one place. 

 

Let me know if you have any other questions. 🙂