Appointment time window vs exact time

[AdvantageAppl]

I'd like to start using appointments. Is there a way to set a time window appointment vs an exact time? We have a service business and we give customers a time window, i.e. 2-4pm, within which we arrive. I want to send reminders but I don't want it to say 2pm when it's between 2-4. Can I make reminder show the time window, or even no time at all, just the day? I don't want customers to book appointments online.  Too complicated for our business, but I do want to send service appointment reminders.

[#2]

Hello @AdvantageAppl! This is a great question. 

So currently you can customize the content of the email reminders. On your Square Dashboard head to the Appointments Tab. From here you should see a sub-menu, from the sub-menu select Settings > Communications. 

This will put you on the page to customize your email notifications! You will be looking for the Automatic Notifications Reminder. In your case I would utilize the variables to include appointment information. You can have the reminder automatically inform a customer the date of the appointment by inserting {{reservation.date_start}}. If you want to remind customers that it's an appointment window you could use the variables to create something similar to this: 

{{client.first_name}}

This is a reminder that your appointment window for {reservation.date_start}} is between {{reservation.time_start}} and {{reservation.time_end}}.

For cancellations please call us at 000-000-0000

We look forward to seeing you soon! 

The bracketed text will automatically update to include the clients information. Currently we cannot customize SMS notifications.

If you still have questions please feel free to reach out to me! 😊

[Chad]

Hello @AdvantageAppl! This is a great question. 

So currently you can customize the content of the email reminders. On your Square Dashboard head to the Appointments Tab. From here you should see a sub-menu, from the sub-menu select Settings > Communications. 

This will put you on the page to customize your email notifications! You will be looking for the Automatic Notifications Reminder. In your case I would utilize the variables to include appointment information. You can have the reminder automatically inform a customer the date of the appointment by inserting {{reservation.date_start}}. If you want to remind customers that it's an appointment window you could use the variables to create something similar to this: 

{{client.first_name}}

This is a reminder that your appointment window for {reservation.date_start}} is between {{reservation.time_start}} and {{reservation.time_end}}.

For cancellations please call us at 000-000-0000

We look forward to seeing you soon! 

The bracketed text will automatically update to include the clients information. Currently we cannot customize SMS notifications.

If you still have questions please feel free to reach out to me! 😊

[Chad]

Hey @NatesGlass! 

Currently you can't edit any part of the SMS notification. I see how this could be confusing to your customers though. Are you allowing customers to select a start time for an appointment on your calendar? Also are all of your appointments "All day" or only some? 

I'll keep an eye out for your reply! 

[NatesGlass]

We aren't utilizing the online booking portion.  We are booking ourselves, often selecting all day, and sending text or email notification.  If selecting all day I would think it would eliminate the time on the notification but that is not the case.

[Chad]

@NatesGlass I see what you're talking about. I tested it on my own account and even though I booked an all day appointment, the SMS reminder still had a 12;00pm PT time on it. I'll make sure to share this feedback with the Appointments Team. 

[NatesGlass]

This hasn't been corrected yet.  Please let me know if you'll be fixing this. Thanks.