Add On / Upsell at checkout on Square Online website to suggest related items

[cmoney]

The title of this thread has been edited from the original: Online Store: Item suggestion

POS Feature request?

Is there an option to have an item tied to another item that when one of those items is added to the cart...the other item would pop up as a suggestion for the employee to mention as an addon / upsell?  

[Posturally]

I'm planning on selling digital products on my website and want to offer an upsell after the person adds the 1st product to their cart but before they get taken to checkout. Is that possible? If so, what do I do?

[Valentina]

Welcome back 👋

This is a popular feature request, so I've merged your post into this thread where others also expressed interest!

We'll be sure to drop by with another update if we begin to support this capability for Square Online orders, so stay subscribed to receive a notification when a new post is added here, @Posturally.

[melissa_marcus]

Is this string of events possible?

-Customer hits buy button

-Customer is taken to secondary store page with add-ons they can make to order

-Once those items are added to cart, taken to preliminary order screen to enter delivery and pickup address 

-Then they go enter their contact info,

-Then they checkout and pay

[Kassi_]

Welcome back to the Community, @melissa_marcus - 

Some other sellers had a similar question in a different thread. I moved your post over there, so you could see all of the info they mentioned. 

The best post to review will be the Best Answer by @Valentina. She's one of our Community Moderators and provided some great resources. 

Please let me know if you have any other questions. 

[DanHoban]

any update on upsells on online, shipped orders?

[Michelle06]

I received an email that now we can showcase items sold together, but I can't fond where to connect a products.

[Valentina]

Hm - I want to make sure we're on the same page here first, @Michelle06 ✨

Are you asking about the "similar items" feature?
In your Square Online website editor, if you go to an item's page, you can enable similar items.

Please let me know if this isn't what you were looking for!

[Michelle06]

Thank you for the reply!

No, I meant a section that usually called "Frequently bought together", "Match with" or "Complete your look with"  . Since I see jewellery it would be really useful to sell sets. 

[Valentina]

Another relevant update! 🎉

Last month, we launched cross-selling items as part of the Square Online order experience by presenting a selection of products that complement the item being viewed. By presenting your customers with a small selection of complementary products that are relevant to the item they are viewing, your customers can opt to include them in their purchase. We included an update about this feature here within these release notes.

To enable cross-selling:

1. Head to the site editor and open the Order Online page
2. Select Item list > Details lightbox
3. Check the box to enable cross-selling
4. Click Done and re-publish your site

[Vibehealthbar]

Hi Valentina,

While this functionality is better than nothing, having items presented in a list with no image is not ideal. What would be better than a list would be when a customer goes to add the item to the cart, a dialog box pops up with the commonly purchased items including photos. If the customer were to click on one of these they would go directly to that item and repeat the process again. The original item purchased would have gone to the cart already and if they only wanted the single item they would have been able to skip the commonly purchased dialog box and go straight to check out. Any plans to improve the functionality you have as this is not the common method of up/cross selling most website use. Lists don't sell items as well as pictures, especially in the food industry.

Thank you,
Jeff