import products to facebook

[Chelsee]

I am going through the steps to "Import Your Products to Facebook" but I can not select the button to turn on the feature. There is a green dot beside it though, does that mean something? It shows that I have products in my inventory.

I have done a few Google searches and look through threads but I'm not seeing anything current or relevant. Can someone help me?

Thank you for your help!!!

[nika]

Hi @Chelsee! Thanks for bringing this up.

First of all, I'm curious to know which browser you're using? It sounds like it could be a browser issue, but I'll keep an eye out for your reply and we can do some more looking into it if it's sounding like something else!

[Chelsee]

I'm using Chrome.

[nika]

Darn @Chelsee. That's the browser we typically recommend to use. If you haven't tried the troubleshooting steps I listed above, go ahead and give them a run through. But if you're still having some issues, can you reach out to the Support Team? They'll be able to do some looking on the back end of things.

[Chelsee]

I sent a message to Support. I'm at a lose of what to do. I can find a lot of threads about it not working but no one seems to know how to fix it. 

[JustinC]

Hey there @Chelsee - try calling in to get faster support. Number and customer code found here