how to activate the pay invoice button on my online invoice

[enomotodesigns]

the invoice was received and my customer says that the pay invoice button is greyed out and not working.  Help

[EJ_]

That sounds strange. They should be able to click the pay button as soon as they receive the invoice. 

Was this still happening? 

We might need to take a look at it with you. 

[silversedans]

My customer reported a similar issue with this pay this amount button. She says when she clicked it, it erased all her credit card data, and she got a black payment form again. She plans to try it again. Perhaps it's an intermittent problem, but I don't understand why Square has a two-step process to pay the invoice anyway.