What does awaiting capture mean on a refund?

[mgetman]

I had to issue several refunds due to a canceled event. I see "awaiting capture" on the refunds. What does that mean and how long does it take for a refund to go through.

[isabelle]

Hey @mgetman!

Thanks for posting in the Seller Community. 

Where are you seeing this awaiting capture message? Is this is the Dashboard? 

It takes 2-7 business days to process a refund with Square. Once the refund is processed and sent to your customer’s card issuing bank, it can take another 2-7 business days (depending on the bank’s processing speeds) for the refund to post to your customer’s account. In total it can take 9-14 business days for your customer to receive their refund. You can learn more about it here.