Unable to add bank details

[qamar]

When I try to add bank details. pop-up is not open

[Goldneye]

HI, not quite sure what you mean by popup.  You can reach Bank Account settings from Square Dashboard, Account & Settings, Account, Bank Account, far right click Add.

[qamar]

Do not find any option to add bank details, screen shots added.

[qamar]

Unable to link to bank account from the page screenshot added. 

[Goldneye]

HI, thank you for the screenshot.  What happens when you click Add Bank Account on the far right?

[qamar]

When I click on add bank account, nothing happen, just like overlay that may be any pop up need to open. 
i also checked console there is no errror message in browser. 

[Goldneye]

HI, have you tried on desktop? change browser? check on mobile?

[qamar]

I have tried to add on different browser, and also on mobile. Still same issue. Add bank account not working. 

[MRsika]

Hello community  please i have the same problem, mr qamar do you find the solution please.

[nika]

@MRsika We were having some issues with the Dashboard just a bit ago. Give it another try.

[Maher1]

Same here guys can someone help me please to add bank account

[Breffni]

Hi @Maher1

Welcome to the Seller Community. 

To add your bank details, log into your Square Dashboard:

1. Go to Account & Settings > Bank Accounts > Add Bank Account in your online Square Dashboard. If you are changing your bank account, select Change Bank Account.

2. Enter the requested bank account information. You can find this information listed at the bottom of your checks, or you can contact your bank to confirm this information.

3. Click Verify.

Let me know if you need any more help. 

[Maher1]

Hi, @Breffni 

Thanks for your reply. But you know it is not working, I received nothing when I click on the Add Bank Account nothing coming at all. see the photo attached in the post from QAMAR at :‎12-23-2020 06:29 AM  I have same issue.

I hope you can help me to solve it.

[Breffni]

Hi @Maher1, thanks for confirming and sorry that you are running into difficulty with this. 

Can you try adding your bank details from the Square Point of Sale app? 

1. Open the menu, and tap Settings > Account > Bank Account.

2. Tap Change Bank Account.

3. Enter your Square account password, and select Continue.

4. Now you can enter your new bank account information. Then, tap Continue.

5. Tap Done.

If you are still unable to do so, please contact our Support Team who will be able to assist you further. 

[Maher1]

H, @Breffni 

Thanks for your support, I search on the store and I found two apps "Square Point of Sale Beta (Early Access)" and "Square Point of Sale - POS", I tried with both but there is no option to select a Bank Account or Change Bank Account. 

Now I'm trying to connect with the Square Support Team but the page still keeping uploading!!!!!

Is there any email I can use to contact with support team

[Breffni]

@Maher1, You should be able to contact our support team via email through following this link. https://bit.ly/31OX6by

They will be able to look at account specific queries and hopefully get this issue resolved for you.