Trying to send an invoice, getting an email saying the customer email is invalid when it is valid.

[sam12013]

I'm currently trying to send 2 different invoices through email to 2 different customers. Both customers use a bbtel email address and neither invoice will send. Why am I not able to send them invoices when their emails are correct?

[RHatch · Accepted solution]

This is probably due to bbtel blocking the square email.  I would contact support to see if they can resolve this issue.  

[RalphQ]

I have had the same problem with 3 different email prviders in the last week. I have sent hundreds of invoices to these emails already. There is a problem on squares end. 

[Tom]

Sorry to hear that you're running into issues with this as well, @RalphQ. I went to check for more details and I can see that you were able to reach out to our CS Team by the time I got to your post. They're actively looking into your case and will follow up with you at the email address that's tied to your account as soon as an update is available.

[Wolfbrook]

I’ve been getting the same error an about 75% of the invoices I’ve emailed over the past 2-3 months. These are customers who have been getting emails from me for a long time, in some cases years. No new emails, all different providers. I contacted square and they said they have no knowledge of this being an issue. But obviously I’m not the only one. 

[Tom]

Hey @Wolfbrook, I'm so sorry to hear that you've been encountering trouble with this as well. Have your customers confirmed that they're still not receiving the invoice despite the message you're receiving? If so, please send us an example of an invoice that isn't going through — our Support Team will be able to escalate internally for a deeper dive. 

[RalphQ]

I am having the same problem, even with emails that I have already sent through square. I am corresponding with the customer, with the same email address.  

[PLeBlanc]

I'm having the same issue with 2 different invoices.  Both are longtime customers.  The emails are correct.

[katieand]

Hi @PLeBlanc - Your customer email domains might be blocking the message. You should have them add the sender email address to their contact list.

If you're still having trouble, feel free to send our CS team an email. 

[Conundrumls]

I’m having an issue with invoices being scheduled but not actually sent out to the customer. Still stuck in scheduled box. Anyone had this problem? And what’s the fix? I need the customers to receive their monthly invoice. 

[nika]

Hi there @Conundrumls. Sorry to hear you're having trouble with your invoices.

I moved your post to this relevant thread so you can check out some of the reasons as to why your invoices might not be sending, and some things you can try that might help.

If your invoices still aren't sending, go ahead and contact our CS team for help.