Transaction not found

[Shuckmaster]

I have a transaction ID# that says the transaction was approved but it doesn't show in transactions. How do I find the money from the transaction?

[_Violet]

Hi @Shuckmaster , Thanks for reaching out!


I've merged your question to an existing thread where other Square Sellers have asked: Is it possible to search by transaction ID?

In short, we currently do not have the ability to search by transaction ID in Dashboard. However, we do have several other filters by which you can find transactions in Dashboard.

You can search your transactions by:

• Receipt #
• Transaction total
• Items sold
• Ticket name
• The device on which the transaction was taken
  Dining option

I hope this information is helpful but please let me know if you have any other questions or concerns. I'm happy to assist you! ‌😊

[Shuckmaster]

None of those other options worked. It's very unsettling when your website dashboard says "transaction completed" gives you a transaction number, then find out that funds were never credited to your account.  What recourse do I have? There's no one at Square. You can't Email anyone or call to find out what happened. What's the reason to have transaction numbers if you have no way to track them. I'm still out the money. What can I do?

[_Violet]

Hi @Shuckmaster , thanks for your reply!

Sorry to hear those suggestions didn't resolve the issue here. If you haven't already, we recommend checking your transfer reports as a next step in locating this transaction.

To determine which transactions were included in each of your transfers, follow these steps:

1. Visit Balance in your online Square Dashboard.
2. Select a date range of your choice.
3. Select the transfer you’d like to view to see the transfer details, including individual card payments.

Keep in mind that payments are transferred according to your close of day or transfer cut-off time. If payments were accepted after your close of day time, they’ll be included in the following transfer.

 

If you are still unable to locate the transaction after checking your transfer reports, please reach out to our support team and we can take a closer look with you.

You can give us a call at 855-700-6000 between 6am-6pm PT, Monday through Friday. If you need to track down your customer code, you can find it on our Support Center.
 

Please note: We are unable to provide you with account-specific details on the Seller Community, as it is a public forum, but feel free to let us know if you have any general Square questions we can answer for you in the future. We're always happy to help point you in the right direction!

I hope this helps!

- Alanah

[1836bbq]

Please let me know how you resolved this as it as happened to me yesterday on 8/28. Thank you

[Valentina]

If the steps provided above didn't get you where you need to be, our team would be able to look into this with you, @1836bbq! 🐖

When you have a moment, please reach out directly by logging into your Square account and heading here.

P.S. Welcome to the Seller Community ✨