Hi everyone! First I'd like to explain a little about my business, and how we are setup in square.
My company sells 4G home internet to rural areas that otherwise wouldn't have any other options. They pay a one-time device fee and then a monthly fee beyond that. So we invoice the customer once for the device and first month of service (together as a one-time invoice), then schedule a recurring invoice on the same day of month for the months thereafter, for just the service.
The problem is, we have some customers who are constantly late to pay their recurring invoice. I've urged them to set up automatic payments, but they choose not to. There are a select few who don't even view the invoices.
My question is this, are we able to send account notifications to customers via text message? It would be great to text a customer and say, "Your account is X days past due. Please make a payment to avoid late fees or service cancellation."
I know you can do this in marketing, but feel like I shouldn't have to give them a discount just to remind them to pay their bill on time. Can I have them opt in when I set them up as a customer moving forward?
