Need assistance printing the payroll report

[wendll]

Trying to export a payroll report for 2019 payroll, the date range keeps defaulting to a single day and wont allow for a start and finish date to be unique.  Any help would be awesome.

[mattd]

Welcome @wendll,

When exporting a custom payroll report on a computer, you should be able to set the time frame you are looking for, then export. 

"To download a custom report:

1. Visit the History tab of your online Payroll dashboard.
2. Click “Export Custom Report”.
3. Select a date range, employee(s), and the report type"

I would suggest to not have multiple windows of this history running. If it continues to happen, maybe try clearing your cache and cookies as a last resort.

[JustinC]

Hey @wendll. Reaching out to our Payroll Team to see if they've gotten reports of the same issue. I'll be back once I hear back. Thanks for your patience. 

[JustinC]

I'm back 

Talked with my Team and they're thinking you're having browser issues. If you haven't already, switch to a support browser like Google Chrome Also, try zooming out of the page a little to view the entire calendar so you can see the place to enter a custom date range. 

If you're still having issues, reach out to our Payroll Team for further assistance:  squ.re/contact