My deposit was sent to a closed bank account

[kauffmanv]

Ok, so I've been looking up and reading and reading through this forum for days! I switched my bank account last week because I no longer wanted to use my flagstar account. I did have my debit card linked also, which I was allowed same day deposits! So I changed my bank to my chase account. I got the email to verify, I did that and in my square app it showed my chase account!!  I tried to link that debit card and nothing. It won't accept chase debit card. So I'm frustrated because im looking everywhere for the option to remove my old debit card! I realized by reading through the forums that you cannot remove/delete a debit card. So I'm taking payments each day (for 3 days) thinking the money will post in the chase account within 1-2 business days! I did go onto my settings and turned off the INSTANT DESPOSIT!! It should not have been instantly deposited to my old account, especially if I did not agree for it to go!!!! I never received any email after the first payment I took with new account in order. The first payment I took, I received an email to directly deposit. So I realized that I just needed to turn off the INSTANT DESPOSIT in my settings. I never got another email after that! So WHY DID MY MONEY GET DEPOSITED into my old account??? I'm very frustrated! What is the point of being able to switch bank accounts if there's a chance that square doesn't "support" a lot of debit cards?? Because CLEARLY it doesn't matter if you change bank accounts or not, because as long as you have a debit card linked, THAT'S WHERE YOUR MONEY GOES! 😡

[EJ_]

Hi @kauffmanv

I can feel your frustration through your post, so I'm sorry to hear you've been going through a tough time with this. 

Is there any chance you've set up scheduled or same day deposits, which would lead to funds being sent to the debit card that you linked?

Changing your bank account would impact standard deposits, however the custom deposit schedule that you set up with your debit card doesn't change. 

We can't get too far into account specifics, so without doing so try checking your deposit preference in your Square Dashboard Deposits Tab. 

If things still don't seem right, give us a call and we'll get you taken care of.