Is the Samsung Galaxy Note 10 phone compatible with a Square reader?

[VentanaNana]

I just purchased a Samsung Galaxy Note 10 phone to replace my Note 2 (!) phone which would no longer accept upgrades from Square. There is no earphone jack on the new phone so what card reader can I use? The Note 10 phone is not on the compatibilty list for either type of card reader. Will there be a new card reader available for this phone?

[antiquityacres]

I'm using the adapter. The phone acknowledges the chip reader or square swipe reader is plugged in but says it's not recognized or supported. The only way to complete a credit card transaction is to enter it manually which means an increased processing fee from square.

[Joe]

Hi there, @antiquityacres. Thanks for letting us know about this. Due to most adapters being made by third-party retailers, we cannot guarantee that all iterations are compatible with our hardware. Feel free to flag this over to our Support Team if you would like to walk through continued troubleshooting! 

[Maryc]

So I cant buy a converter and use it??

[Joe]

@Maryc - I did some research on this and it looks like @BearsLock found an adapter that's compatible here. 

[BearsLock]

I am using it on the Note 10+ which is my daily carry phone for work and it works perfectly.  

[beckagbaby]

They have a converter! Look on line 

[antiquityacres]

Who has a converter? I've already purchased one for Samsung. The mag reader and chip reader still doesn't work. I would think Square would come up with a definitive fix. I basically stopped using them at this point as I refuse to pay the additional processing fee they charge for manual entries and I'm not going to try and pass it on to our customers. They shouldn't be penalized because Square can't figure out a solution.

[Maryc]

The square wont plug into my samsung galaxy note 10

[Joe]

Hi there, @Maryc 👋 Thanks for taking the time to reach out to us here on the Seller Community! We appreciate you making your first post.

I've merged your post with a thread of other Sellers who were also asking about compatibility surrounding the Galaxy Note 10. If your reader is incompatible with your Note 10, we recommend taking a look at which Hardware is compatible here on our Compatibility Chart. 

Let me know if you have any questions!