How to pay online with eGift card

[gxouris]

How do you purchase on Square online with a Square egift card? I've scoured the Community and Help sections and all I can find is one sentence that says "Your customers can also use your eGift cards to place orders through Square Online". But there's nowhere on the checkout page to do this---unless an eGift card is considered a coupon code, and that's where you enter it? If that's the case, the field label needs to be edited to include gift cards. It's not intuitive at all.

I also checked Settings and Advanced Settings for my online store and there weren't any settings for eGift cards as payment options....just credit cards, PayPal etc. 

Can somebody help? 

[AdamB]

Welcome to Seller Community, @gxouris.

Have you enabled eGift cards within your Square Dashboard yet? Once you enable them there it should provide the option during checkout. You should also see an option in Settings > Gift Cards of the Square Online overview page to add a link to purchase them to your site navigation.

[GeorgeX]

Yes, eGift cards are enabled, but the option to pay with an eGift card is still not at the checkout. The only options are credit card and coupon code. 

[AshleyK]

@GeorgeX I see it in the checkout as an option. Is this what you are looking for?

[gxouris]

Yes! That is what I'm looking for, but it's not on my screen. I'm going to have to call Support because it doesn't make sense that it's not showing up for me. thanks.

[ashc]

Hey @gxouris,

Is it possible that the order is for delivery? That would be the only time a Gift Card option wouldn't show at checkout since you can't use e-Gift cards on delivery orders at this time.