How to opt in to SMS notifications for Square Appointments after opting out?

[Carnation-E]

Accidentally opted out of the Appointments SMS notifications by replying to the messages. How do  reinstate it so I receive the notifications vis SMS??

[Helen · Accepted solution]

@Carnation-E If you still have the SMS notification, could you reply again, but this time reply with the word Start?

When you do this you should see another SMS notification that says "Welcome to Square" and start receiving SMS notifications for Appointments again! 

If you've deleted the message let me know!

[Lashlady27]

I accidently deleted the message! Please help! I want to opt back in to sms and email notifications! 

[puka]

Hey @Lashlady27 - Head to your Staff tab in your Appointments Dashboard and select your profile. You should see Notifications section and you'll just need to check the "Text" box. If it is already checked and you're still not receiving them, reach out to our CS team and they should be able to help you get sorted out.

[SuperStar2020]

What to do when client deletes welcome to square text message and there is no way for her to opt in by texting START???

[ashc]

Hi @SuperStar2020! Welcome to the Community.

It looks like @puka offered a solution above that you can do through the Online Dashboard. 

[SuperStar2020]

Going to a dash board and checking “text “ box does not fix the issue with my clients not getting text notifications after they opt out

[ashc]

@SuperStar2020 It looks like she also provided a link to our CS team there as well that you can reach out to and get this all sorted out.

Check out that link and give our Appointments specialists an email or call!

[Drasm21]

What if a client doesn't have the message where they accidentally opted out, how do they opt back in?

[LarraSI]

Hey Helen!

I have the same problem! I deleted the number, but I went into my records and found it and texted Start as you recommended but it responded "Service access denied." what do I do now?

[BernadetteA]

Hi @LarraSI I recommend reaching out to our support team for assistance since we can't take personal information through our community threads. 

You can reach the team here. 🙂 

[TAMonholland]

Once she has deleted the contact text from Square how does she reconnect?

[Bewitchednails]

Yes I deleted the message. How to I start to reviews SMS again? 

[Cshair1987]

She deleted the message 

[1987cshair]

She deleted the message how do I get her back in 

[MayaP]

Hey there @1987cshair please see  Cshair1987's response above. If you have any further questions please reach out to Customer Support at 1-855-700-6000 squ.re/contactsqsupport.

Thank you!

[salon224]

This reply created from merging an existing thread: "How to receive text reminders after opting out?" The author has been notified via email.

I am a receptionist at a salon where the stylists use square appointments app for scheduling. A client texted STOP to opt out of reminder texts but now wants to receive the reminders via text. Is there a way for the client to opt back in?

[AWholeNewYou]

This reply was created from merging an existing thread: Re-enable text alerts for new appointments, alert staff

I accidentally replied "Stop" to disable the text message alerts of new appointments. How can I re-enable text messages when someone makes a new appointment? Is there a "code" word (i.e. reply "stop") I can text the same number to get texts again? Thanks!

[Helen]

@AWholeNewYou Check out the Best Answer in this thread and let me know if you need any other help!

[Swoodsy]

My client accidentally opted out of text confirmations, but wants to opt back in now. What can she do? 

[katieand]

Hi @Swoodsy - I merged your post over here because I think it answers your question. Take a look above to see the best answer!