How to cancle a refund

[Mrcharlieperez1]

Customer wanted a refund so I cancel his order and refunded him his money. Then he wanted me to go ahead and continue the transaction, after I already cancelled the order and issued a refund

[puka]

Hi @Mrcharlieperez1 - A refund cannot be canceled once it has been initiated. You will have to start a new transaction and process your customer's payment card again.

 Hope that helps clarify things for you!