How to Find Receipt Number on Deposits

[SimplyDelicious]

When a customer pays a deposit on an invoice, I can't seem to find a receipt number to match to that transaction. When an invoice is paid in full, or we record a payment on the administrative dashboard, it gives a link to "Payment Details" and that shows a receipt number for each payment made, but if the invoice is partially paid by the customer online (i.e. a deposit paid on a larger amount), it does not give the same link. Our accountants need to be able to match a receipt number to each transaction, as we often receive payments a year or more in advance of the full bill being due.

Thanks.

[Helen]

Hi @SimplyDelicious. What you've noticed is correct. Only when an Invoice is paid in full will it appear in your Sales Report as a line item. In your Deposit Report you'll see that the Total column will reflect the amount of the deposit paid, and the Net Total will not match the amount of the down-payment (rest assured the funds are deposited to your bank account). I absolutely see why you need this information on your reports and I'll send your feedback to the Reporting teams who are working to improve this - we'll keep you updated! 

In the meatime, would it help for your accountants to use the Invoices section of Dashboard instead or as well as the Deposit Report? From Invoices you can export your invoice details, and see what has been paid and what is owed, you can also filter the report by 'Outstanding' to only see unpaid invoices. 

[SimplyDelicious]

Thanks, @Helen for your reply. We are using both the Invoices and Deposit reports to track what is currently outstanding, but the issue is that we do not have a batch/receipt number to match to the deposit. Is there another unique identification that is linked to each deposit that we can use for our records?

[Helen]

I'm afraid there isn't a reference number/batch number for deposits made towards an invoice. I'll keep an eye out for any workarounds or updates on this for you.