How long does it take for a refund to process?

[rae-of-faith]

[The title of this thread has been edited from the original: Pending Refund and Awaiting Capture Meaning]

So I'm really confused by this whole process and. was hoping someone could help me out.  I am new to square and my first transaction triggered a review. Well it advised that it would take 2-5 business days to complete the review and if I wanted the funds faster to issue a refund to the customer which I did about 20 minutes after the care was charged.  I thought hey since there was nothing that was transferred into my account the refund should not take very long.  The refund was issued like I said 20 minutes after I charged the card and an email was sent to the customer that the money was refunded but when I look at the transaction it shows refund pending and in a box right above the amount charged it shows awaiting capture.  The transaction has also cleared her account and is no longer a pending transaction which I thought was odd.  The customer is not gong to pay me for the product until the money is back on her card because its a pretty significant amount.  Can anyone who has had experience with this type of thing help me out?  I really don't know what to do at this point, talked to customer service and they told me it took 2-7 business days for refunds to be released from square's bank and sent back to the customer.  But my main issue is the money never deposited in my account and I have completed the review and they said everything was ok.  Help please!!!

[Alex_]

Hello @rae-of-faith,

Welcome to the Seller Community! Great question and hopefully I can help clear things up.

It takes 2-7 business days to process a refund with Square. Once the refund is processed and sent to your customer’s card issuing bank, it can take another 2-7 business days (depending on the bank’s processing speeds) for the refund to post to your customer’s account. In total it can take 9-14 business days for your customer to receive their refund.

This process is the same whether a payment has been deposited or not. The minute a payment is taken, and a refund is initiated, the timeline will always hold true.

Please let me know if you have any other questions by replying to this thread.