How long does it take for a manual credit card payment to reflect in your balance?

[Vbrown7597]

I took a manual credit card payment and it's not showing in my balance how long does it normally take to reflect in your balance?

[Joe · Accepted solution]

Hi there, @Vbrown7597 - thanks for taking the time to reach out to us here on the Seller Community!

Good question. All Square payments, including manual card-entry payments, should reflect on your balance immediately after payment. The only reason why the payment would not reflect on your balance would be if the transaction was unsuccessful.

Let me know if you have any other questions!

[BigBenito]

Payments do not reflect immediately, and the delay is unacceptable.

[Joe]

Hi @BigBenito - thanks for reaching out. 

Payments should reflect immediately in your balance. If you are seeing otherwise, it sounds like there may be a larger issue with your account. We recommend reaching out to our Support Team to clarify.

[Sristdive]

Same here. One week later no money.

[_Violet]

Hi @Sristdive - Thanks for reaching out to us here on the Square Seller Community. I'm sorry to hear that you're having trouble with your funds.

Your funds will delivered to your linked account or card based on your selected transfer method. There isn't a different ETA for manually keyed payments.

It's difficult to pinpoint exactly what's happening here without looking at your account with you, which we aren't able to do via the Seller Community. For this type of issue, I suggest that you get in touch with our Support Team. If you haven't already, please reach out to Support directly by logging into your Square account and heading here.

[BigBenito]

Not so in my experience. On more than one occasion it took a couple of days for the balance to update, supposedly to undergo review for fraud.

[Burg617]

Keeps happening to me. They lasted a few hours before released to my balance but today it’s be over 12 hours and all my pervious transactions were myself but today I charged a client $20 by manual card entry. I don’t get why they have to “look in to it” when it’s such a small amount. Most of my transactions are 5-30 with 1 for 130 and a couple at 60 which were all my own cards getting charged. I’d get if they did it for like anything over $xxx amount but my longest has been this 20 and the 2nd longest was like 10. 

[Burg617]

Oh yeah I forgot to mention when I click on the transaction it says that the 19.15 of the 20 dollars I charged was deposited. Deposited where? Cuz not my account 

[ChrisCreates]

I am not certain if the payment went through, haven't received the funds and customer has not received a receipt either.

I would LOVE to be able to speak with a human being,  but the app seems to keep you looking for answers rather than guiding you to someone that can actually help.

Please fix this 

[Kassi_]

Welcome to the Community, @ChrisCreates - 

Your best option would be to reach out to our CS Team directly over the phone: 

1-855-700-6000.

Through the Community, I don't have access to something account specific like this. 

Also, you can check your emails to see if our Account Services team has reached out to you asking for more information on your business or a specific payment. 

Thank you! 

[ChrisCreates]

Thank you for the reply.

I was able to reach someone at customer service and later discovered the receipt went to the wrong email address & payment went through the next morning. 

[SBuffalo]

I have been waiting over 40 minutes for a balance post from a sale that was approved.  I've logged out and back in to make sure it was refreshed.  No luck. 

[JJ_]

Hello @SBuffalo If you are still experiencing this I recommend giving our support team a call at 855-700-6000. They will be able to look into this for you.

[Techsupreme]

I recently started using my square reader and the first 2 payments have not posted into my banking account and when I login to my dashboard it does not show the transactions.  However on the day of the payment from customers the said that the payment was successful and was transferred instantly.  Please help this is very vital for my business thanks!

[JJ_]

Hello @Techsupreme if you are still experiencing this, our Support team would be able to look into this with you. When you have a moment, please reach out directly by logging into your Square account and heading here.

P.S. Welcome to the Seller Community 

[JaneELocker]

my transaction was approved over an hour ago and still isn't showing up on my balance... why?

[ASG410585]

my manual card payment went through but it is not reflecting in my balance on square 

[Fuee]

I haven’t seen my balance to transfer out yet also My balance isn’t showing .

[ASEMIKE123]

My client has been charged on his credit card but I have not received payment in my checking account is there an 800 custom a number to call

[ASEMIKE123]

I need  a  Customer service number for square does anybody know it