How do you delete a team member rather than making them inactive?

[ej1977]

I entered the wrong email address for a team member and staff member, but I can update the email, so I’ve had to make them inactive. What I really want to do is totally remove them. I’ve had to create a second member and staff profile with the correct email address

[Breffni]

Hi, @ej1977, thanks for flagging this on the Community. 

Once you deactivate a team member they will remain under inactive employees, we have no way to fully remove them at this time. 

I'd love to hear your thoughts on why fully removing an employee would be more beneficial than deactivating them though - this way I can provide some context to our product teams for future updates, thanks! 

[ej1977]

Because I then needed to change the staff/member ID etc so I could use them again on the duplicated profile I had to create. If I could have just changed the email address I wouldn’t have needed to deactivate or create a second profile

[CFTH312]

Was there a resolution to this issue? I entered a new team member's info and there was an error in processing, so I did it again and it turns out that there is a duplicate entry for that person with the same email. I need to delete one or both records to be able to add that person to payroll. Now I can't do anything because I keep getting errors that the email needs to be unique, but I don't have an opportunity to change/delete the email address.

[CFTH312]

I created a new record for a new team member. There was an error and I had to create the team member again. When I went to add that person to payroll, it shows that there are two records, both with the same email address. Now I can't add the person to payroll because the system says that they need a unique email address - but I can't edit the email or delete the person's entire record. How can I manage this? Do I have to call Support to have them remove one of them or change an email address? Thank you!

[_Violet]

Hi @CFTH312 - I see this is your first post in the Seller Community so I'd like to officially welcome you! 🎉👏

I went ahead and merged your duplicate post to this existing thread where other Square Sellers have asked this question as well. We merge duplicate conversations together to keep like comments in one place, and to make it easier for others to find the thread in the future. I also want to make sure you've seen our Community Etiquette Guidelines. We ask Seller Community Members to not post the same message in multiple places, as it is not productive for our Moderators.

Now that we have that out of the way if the team member has already accepted your emailed invitation to join the team, you won't be able to edit the email address for that profile. I recommend checking both profiles for the team member to see if you can edit or remove the email address that you already used. Then, you can click the 3 dots in the upper right corner of the team member profile to have the option to deactivate the profile that you don't need.

I hope this information is helpful but please do let me know if you have any additional questions.