How do I enter a payment by check if a client includes a tip?

[fetchinglooks]

I am using square register on a tablet/stand. This is my first week with it and my only problem so far has been that I can't seem to enter a check for any amount other than the bill total. Is there a way to enter a check for a greater amount than the bill and then have the remainder show on reports as a tip? 

Thanks! 

[Kelly]

Welcome to Square, I'd be happy to explain. You are correct in that the bill total will not include tip but you can have your customers add a tip amount at the end of a transaction. If you have tipping enabled on your Square Register App, your customers will be prompted to enter a tip at the end of their payment. 

Our Support Center has tons of info on setting up tips and managing all of your transactions. Check it out here: https://squareup.com/help/us/en/article/5069-accept-tips-with-the-square-app

[GroomingZen]

What if the customer leaves a tip on a check. There doesn't seem to be a system for accounting for Check or cash tips

[Tom]

Hi @GroomingZen, I see what you mean. At this time, only tips from debit or credit cards are included with reporting. I'll be sure to flag your experience with this with our Product Liaison team.

In the meantime, you might be interested in one of our partner apps for additional tracking options. Hope this helps clear things up for now; keep in touch for updates!

[TopNotchHands]

Hi Tom!

Are the Square developers working on this issue? As a massage therapist who gets a ton of checks, I can tell you I'm super annoyed at having to break down the CSV report and refiguring all those tips on a check transactions.

[Sean]

@TopNotchHands - Hello! While I can't speak to any sort of timeframe for the development of this feature, I'm more than happy to pass along the feedback. I definitely know how it would be useful, as well as time saver if we offered this functionality. For more details on the feature request process, please check out this thread. 

[bloomskincare]

@TopNotchHands

Maybe you have already figured this out, but I think I have found a solution so I figured I'd share. I have been frustrated by this also and have been wracking my brain trying to figure something out. Here is what I have done {just moments ago, I have not used it yet}: I have created an item called 'Check Tip" and another named 'Cash Tip'. I have left the value blank so that I can add it in at the time of the transaction. I'm going to put it in my grid for easy access... 

If you think of any problem with this idea let me know! Hope it makes sense... and I hope it works. I'm thinking it will make tracking those tips much easier!

[TopNotchHands]

Hi Bloomskincare! That is EXACTLY what i have been doing for the last couple of years 🙂 The only problem is when it comes down to running the numbers and breaking them down as income vs taxable income. It just is a hiccup in an otherwise super smooth process that square provides.

[Croquetterie]

It has been two years since this post and splitting tip from a check that includes tip has nit been resolved. Is it too long turnaround time?

[EJ_]

Hi @Croquetterie

Unfortunately there's nothing new to report in regards to the development of this feature at this time. 

If something new does come along, we'll definitely announce it. We'll continue to advocate for this and hopefully it gets prioritized in the future product updates. Hopefully one of the workarounds posted by your fellow sellers works for you. 

[BCDS]

We are a dog salon with older clientel that still enjoys using checks and this is a big problem for us too.

[Bblakley]

I am really hoping this changes soon. It certainly creates a complication in reports if using a tip as an item charge. I have a lot of clients that still like using cash or checks. And the reason I use square is so that it automatically has all of the reports I need. I don't want to keep another report for the tips or subscribe to a different accounting system. I want it all in one place. 

[kellyj]

@Bblakley

We definitely hear this request and are happy to continue to pass it to our Product Team. 

[BakerJames]

This is still an issue for us.

We provide catering services, often for government organizations that do not pay by any other method than cheque. Another use case is where we do catering for our bank and they deposit directly into our account. When we go to mark the invoice as paid in either of these scenarios there is no way to indicate the tip, which causes a disruption in our normal flow for operation and CSVs and sticky notes for our bookkeeper. 

Having the option to add a tip onto a cheque (or other payment type) is still a feature that we would like to see in the system.

[HHFlowerFarm]

We are a flower farm and would really appreciate the ability for tips to be added when paying by check!

[JJ_]

Thank you for taking the time to share your interest in this feature @HHFlowerFarm I recommend you submit a Feature Request here. This will help our product team get visibility and track other Sellers' interest in your request.

Important: When submitting a request, make sure to include the desired feature, and provide the details of how this feature will help your business succeed (how would you use it and what you expect from it).

[Candlestore]

@HHFlowerFarm ;  Got an Idea.... Create an Item called Tips, so when ringing up a customer that pays by Check, just add the Item TIPS and have it as a variable amount that you need to enter.  Have tax turned off on the TIPS item.  This way you can track what you sell and track Tips, and then the amount of the check will equal the total.  I do something similar for phone orders when they want shipping and did not meet the minimum amount for free shipping.

[HHFlowerFarm]

Thanks! I saw that approach in a comment above and have adopted it 🙂 It would still be nice to have a built in tipping function. I appreciate you taking the time to reply!

[EcoAutoClean]

while i created a gratuity option thats variable, years ago, seems we still need an actual tip amount. Client pays using bill.com which is basically a digital check. Thanks