How do I delete/clear a sale amount if the keyboard is not showing?

[Bobbie]

I was using my Iphone to transact the sale. I put in the amount and the customer changed her mind. Unfortunately, the number keyboard had disappeared so I could not press on the C (for cancel) key. Now my screen shows only

                                  No Sale

                          Charge $0.00

and I don't see any way to get out of this screen to cancel the whole transaction and go back to New Sale.

[isabelle · Accepted solution]

Hey @Bobbie!

Thanks for posting in the Seller Community.

That sounds glitchy. As long as you don't have payments pending in Offline Mode, I would try deleting and reinstalling the Square app from your iPhone. That should prevent this from happening again.

Another way to cancel or clear a transaction in the future is to select Current Sale at the top of the screen in Checkout, then select the down arrow in the top right-hand corner, and select Clear Sale. Let me know if you have any questions about this. 

[Bobbie]

Thank you.

[RainDance2020]

What did you figure out?  I still can’t do it or find any answers for it. 

[JustinC]

@RainDance2020 - Hey there! Check out @isabelle's best answer on this thread - it should help you out 🙂