How do I adjust a gift card balance?

[kashluna]

I have a client that bought a gift card and forgot it when she came in for a session. How do I adjust the gift card balance for services rendered if the physical card is not there to swipe?

[isabelle · Accepted solution]

Hey @kashluna-

You wouldn't be able to reduce/edit the gift card amount without processing a sale. The customer can provide you with the 16-digits on the back of the gift card, which you can manually enter to process the sale to reduce the amount remaining on the gift card.

Alternatively, if they spent all the funds on the gift card, you can clear the balance of an existing gift card from your online Square Dashboard without processing a sale:

1. Click Transactions in the navigation menu of your online Square Dashboard.
2. Select a transaction in which the gift card was either used to complete a payment, or it was originally issued. You can also search by the last four digits of the gift card.
3. Click the gift card link to view payment details > select Clear Balance button.
4. Enter the amount to clear from the gift card then click Confirm Clear Balance.

I hope this information helps. Please let me know if you have any questions about this! 💡

[CarrollArts]

Can a square gift card balance be manually adjusted? We use a separate system for event registration and I need to be able to manually deduct a value from a square gift card. All I can see if the ability to wipe a gift card to zero.

[ashc]

Hey @CarrollArts and welcome to the Community.

I moved your post to an existing thread that answers this question.

Check out @isabelle's Best Answer above for details.