HOW TO ADD DOCUMENT AFTER CUSTOMER'S CHARGE BACK

[EFOODMART]

Thank you for helping in advance.

We are getting a lot of chargeback from customers even if we have no cancellation policy. Because we are dealing food grocery, there is no refund or cancellation once customers place order.

Some customers claimed even after they got their order items. We didn't even think about this action. We found a lot of customers did this after long time 2 or 3 weeks..So we tried to add shipping complete docu of UPS, USPS with their order invoice. But we cannot..So How to add this docu and get the money back to our account again 

[nika]

Hi @EFOODMART- Sorry to hear that keeps happening. Are you already working with our Disputes team in regards to those chargebacks and are needing to send them additional documentation? If that's the case, you should've received an email from them notifying you of the dispute and steps to take in order to upload additional info.

If you're talking about adding policy info to your transactions, check out this article. 

Feel free to reach back out to us if I didn't fully address your question.