@buffaloharbor At this time, I know of no way you can edit any transaction once it has been paid. I did a search on this topic using the search field at the top of the Seller Community pages. I see multiple requests for this, but no resolution. Honestly, since the credit card transaction has already been sent to the customer’s bank, I’d imagine this is a banking related issue. Restaurants are allowed to add a tip to authorized transactions, but ONLY those that have not batched out, yet. Once any transaction is batched out, banks do not allow changes to them.
So, you have two choices:
- Do what you are doing and create a new invoice for the gratuity.
- Enable gratuities to be entered when the customer pays their invoice. I realize that you want to communicate with the customer, get their feedback, etc. But I can’t see a legal/technical way where what you are asking for would be allowed due to banking regulations/policies.
Regards,
Chip A.
Square Expert & Innovator
(But NOT a Square employee, just a seller like you)
If my answer helps solve your issue, please take a minute to mark it as a best answer. That way others who are searching this board with similar issues are helped by your experiences.
