Clicked on invoice "paid" by mistake

[jens2763]

New to this.  I labeled an invoice "paid" by mistake which is seen as me receiving funds.  How do I delete that?  I issued a new invoice.

[ryanwanner · Accepted solution]

You can "refund" invoices just like you can for a normal transaction.

Head over to your Transactions section of your Dashboard, find the invoice you accidentally closed, and refund the whole invoice. That will take the sale out. If the invoice was closed to cash or check there won't be anything else you really need to do. If it was closed to credit card you may want to contact the customer and tell them what happened so they don't think they are being double charged.

[BugsnVans]

This reply was created from merging an existing thread: How do I rectify a check payment that didn't happen?

I marked an invoice paid via check but it wasn't. How do I fix this?

[Helen]

Hello @BugsnVans. I've added your post to this thread so you can read @Rywanners Best Answer to this question and the next steps to refund the invoice.

[BugsnVans]

@Helen @And @ryanwanner @Thank you!!

[Helen]

You're welcome!