Card declined locks up register

[Pamalupagus]

Customers card was declined. "Card Declined" comes up on register. What happens if a customer doesn't have another card? The only way to get out of the screen is to restart the register. Am I doing something wrong?

[Pamalupagus]

Anyone?

[JustinC]

Hi. There she be an X or a button that says 'new sale' in the corner of the screen to go back to checkout. You shouldn't have to restart your device. 

@Pamalupagus