20 minutes into using Square accidentally entered Japan Cant change & lost $10 redemption This sucks

[rhouston123]

I accidently entered Janpan as country when tring to use my redemption code for the square card reader device I bought at Best Buy  (Japan was pre selected when I followed the instruction on the first page of my manual telling me to go to square.com/redeem.) As soon as I entered my email for the second time, it started processing.  Everything was in Japanese, and I couldn't connect to the account.  Once selected, you can't change country, so I sent an email to square Japan to cancel my account, I got a response that once google tranlated to english didn't really make sense.  I had to set up a second account so I could use my card reader device.  Now it appears that my redemption code is lost in limbo.  I cant attach a bank to the japanese account and when I try to redeem through my US account it won't work since the redemption code has been used.  I tried to get phone support thinking I could fix this quickly,  but its not available today.  I hope things get better, this is about the worst first experience with a product I have ever had.  Is this par for the course?  If so, I will cut my losses and find a better product.

[VanKalkerFarms]

Square has been great for us.  Unfortunately, by choosing Japan when signing up your account has been made into a Japenese Square account, I don't think there is a setting that you can change on your end to fix that.  For right now I would continue setting up your new account in English and contact Square on Monday and they will be able to transfer your $10 credit over to your new account.

https://squareup.com/help/contact

Click other

click I don't see my issue

click call support

write down your Customer Code

call 1 (855) 700-6000

If you have any other questions as you are setting up your account just ask in a new post.