square register turning off

[DRowner]

Our Square Register is 3 years old.  We are now experiencing the register turning itself off with just the slightest movement of the main screen.  It appears there must be a loose wire or damaged connection in the hinge.  Does anyone know if this can be repaired? 

[Joe]

Hi there, @DRowner - thanks for reaching out and letting us know! So sorry to hear about this trouble with your Register. Sounds concerning, indeed. 

Due to this issue being a potential hardware issue as opposed to software glitching, we will need you to flag this over to our Hardware Support Team directly. They can help determine the best next steps here and make sure you move forward with a functioning Register.

We will keep an eye out for your contact!