splitting bills causes system crash

[Hidden]

When we split a bill square crashes and then has to restart. Has anyone experienced this problem and knows of a fix.

we have tried shutting done square or restarting our ipad with no luck.

the issue is really becoming tiresome.

looking forward to some advice

[Seamus]

Hey @Hidden, thanks for reaching out and sorry to hear you're having trouble with the POS crashing!

This definitely doesn't sound like intended behaviour - have you tried reaching out to our customer support team for further help with this one? They'll be better placed to take a further look into the issue, as well as file a bug report if needed.

You can call our support team on 1800 760 137. Lines are open Mon-Fri, 9am-5pm Melbourne time 🙂

[Hidden]

thank you much appreciated

[mvr261]

our system always crashes too!

[Seamus]

Hey @mvr261,

If you've not already, please give support a call for further help here - they'll be able to perform some troubleshooting steps to help determine what's happening 👍

[mvr261]

we sent a message around 5 days ago but havent got a response yet

[Arie]

Sorry to hear you've had trouble getting in touch with us, @mvr261! Our phone support team might be able to shed a light a bit more quickly - give us a call on 1800 760 137, Mon-Fri, 9am-5pm AEST, when you get a chance. 

[mvr261]

we sent a message around 5 days ago but havent got a response yet