shipping by weight checkout

[mcwood]

not sure if i've just set it up wrong, but i've gone through and added different shipping rates based on weight, then added the weight under shipping weight in the item information. My problem is once it gets to the check out it give the customer the option to pick a shipping rate rather then just picking the right one automatically. is there a way to fix this?

   

[Seamus]

Hi @mcwood,

When you were testing here, did you make sure:

1) There were items in your cart

2) Those items had a weight saved to them via the Square Online Overview (edit via Items > Site Items)

There's a limited amount we can see here, but if those two things are already covered, you can get in touch with our support team and ask to speak with a Square Online specialist. They will be able to look into your account setup and identify specific issues that may be causing this.

You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Click on any topic, then "I don't see my issue"

4. Click "Message us" or "Email us"

Or, if you see the new chatbot help flow, type "contact" to bring up a list of contact methods.