"Square Point of Sale" grayed out as a payment option for invoice payment

[Camp4Fun]

One of our employees took a payment that should have been applied towards an invoice on the POS as a regular sale.  I am trying to add a payment to the invoice without showing 2 sales.  Unfortunately, the option that says "Square Point of Sale" is grayed out for a payment type.  How can I record a sale without showing the payment twice in our income?  Thanks in advance!

[JJ_ · Accepted solution]

Hey there @Camp4Fun 

For this particular case, I will go ahead and recommend you reach out directly to our Support team so they can take a closer look into why the Point of Sale option is grayed out. Our team can be reached at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

You can also get in touch with our Messaging and Email Support Teams here.