payments remaining on tables after payments processed after bills were split

[Mf85]

We are having a serious issue with bills staying on the tables on our Square register after the payments have been processed. It seems to be mainly when bills are split. The payments are processed and then the bill is showing as unpaid on that table. It is not even just when the bills are paid by card, the issue is also arising when paid by cash. 

Has anyone had this issue? 

I have raised it with Square since 16th Jan and still haven't got it resolved. 

Thanks

[Katie_SQ]

I'm sorry to hear about this issue, @Mf85. 

I can see that this has been escalated to our Engineering team (case number 114791566), and they're actively working to resolve this for you.

I've let the team know you've requested an update, and this will be shared with you via email as soon as more information is available, so please keep an eye on your inbox.

If you have any other questions in the meantime, please don't hesitate to reach out. Thank you for your patience.

[MFD123]

Hi Katie

Yeah it's just very frustrating it's going on since 16th January and I'm not getting much headway to be honest. I waited for almost 5 days to then be told that my reply to their thread hadn't been picked up and then I had to send it all again. It's causing a lot of havoc in our shop.