payment transactions successful but not on dashboard

[renzinniafarms]

yesterday we had multiple sale transaction that were confirmed by a check mark on our iphone square point of sale app, but we found missing. we have uploaded the ledger as they asked for but have not heard back from them after our long support call yesterday.  The numbers being reported by the support agent were not matching what we saw on the dashboard, so we have 3 different counts.  We think this has been happening since June 3 or so. we are curious if anyone else has this issue.  

[JJ_ · Accepted solution]

Hey there, @renzinniafarms, and welcome to the Square Community! 👋

I hope that our team can provide answers for you soon. Something I can recommend is making sure that your iPhone and Square Point of Sale application are up to date. 

Here's how to update your device and app: 

Update operating system software:

1. Plug your device into a power source.
2. From the device’s home screen, tap Settings > General > Software Update.
3. Tap Install Now.
4. Follow the on-screen prompts to complete the update.
5. For more information on updating your iOS device, visit Apple’s Support site.

Update the Square app software from the App Store:

1. Open the App Store on your iOS device.
2. Tap your profile icon in the top-right corner and scroll down to see pending updates.
3. Tap Update All to update all apps on your device, or locate the Square app and tap Update.
4. You can also search your Square app and tap Update.

I will keep an eye out here for other reports from Sellers and any other questions you might have. 

[Voverstreet]

Yes I am dealing with this now. Sales from for

ers markets say “success” and then five minutes or so later an error message appears saying the transactions didn’t go through and were reprocessed by Square and now have been processed and sometimes they are cancelled completely and I lose the money.  So far, no success with chat or email.