Hey @paulr68
A lot could cause this, and the type of payment might have something to do with it.
Square doesn't send transaction notification emails for cash payments, and regular POS payments, invoices, and payment links have different notification settings.
First, check Account & Settings → Notifications in your Square Dashboard. Also check your spam folder to make sure Square's emails aren't being blocked. If you're using invoices or payment links, check those notification settings separately.
That should help narrow it down. If you can share a few more details, we can probably help more.
Hey @paulr68
A lot could cause this, and the type of payment might have something to do with it.
Square doesn't send transaction notification emails for cash payments, and regular POS payments, invoices, and payment links have different notification settings.
First, check Account & Settings → Notifications in your Square Dashboard. Also check your spam folder to make sure Square's emails aren't being blocked. If you're using invoices or payment links, check those notification settings separately.
That should help narrow it down. If you can share a few more details, we can probably help more.
In addition to the answers already provided, double-check the email set up in account settings, and send a message in the chat for guidance on where to update your notifications.
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