payment received

Why am I not receiving texts or emails when a payment is received?

 

Thanks

 

 

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Hey @paulr68 

A lot could cause this, and the type of payment might have something to do with it.

 

Square doesn't send transaction notification emails for cash payments, and regular POS payments, invoices, and payment links have different notification settings.

 

First, check Account & Settings → Notifications in your Square Dashboard. Also check your spam folder to make sure Square's emails aren't being blocked. If you're using invoices or payment links, check those notification settings separately.

 

That should help narrow it down. If you can share a few more details, we can probably help more.


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Solution

Hey @paulr68 

A lot could cause this, and the type of payment might have something to do with it.

 

Square doesn't send transaction notification emails for cash payments, and regular POS payments, invoices, and payment links have different notification settings.

 

First, check Account & Settings → Notifications in your Square Dashboard. Also check your spam folder to make sure Square's emails aren't being blocked. If you're using invoices or payment links, check those notification settings separately.

 

That should help narrow it down. If you can share a few more details, we can probably help more.


Get your Square services into a spreadsheet. Get on with the work you need to do.



Get your services into Excel or CSV. Keep a copy, review prices, or make updates in bulk. Check your work, then save it back to Square. No need to create a new account; use your existing Square account.



For free.

Activate to start managing services
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Square Champion

In addition to the answers already provided, double-check the email set up in account settings, and send a message in the chat for guidance on where to update your notifications.

UV-Free Spray Tanning Salon Owner, Northern & Southern California (Campbell)
Square Champion - Expert
instagram.com/bronzepalms
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