nontransferable payment

[KiwanisNorthmou]

We have accepted a card payment (it shows as accepted in sales)

However in the reconciliation is shows a "non-transferable payment"

No money was deposited in club bank account.

What causes a non-transferable payment?

Any help appreciated

RJS

[_Violet · Accepted solution]

Hi @KiwanisNorthmou - I see this is your first post in the Square Community so I'd like to officially welcome you! 🎉👏 My name is Violet and I'm one of the Community Moderators. Nice to meet you 🙂

We're unable to pinpoint what happened to this payment without looking at your account with you, which we aren't able to do via the Square Community. For this type of issue, I suggest that you get in touch with our Support Team. If you haven't already, please reach out to Support directly by logging into your Square account and heading here.

I hope this is helpful, but please do let me know if you have any additional questions.