@diet Try to hold down the button to make sure the lights go orange and then red and it will reset. If it won't light up, try another usb adapter and cord to see if it starts charging then. If the reader is completely dead leave it on the charge for a while. If you are using the square stand try unplugging it and then checking all your connections.
See if any of those help you first.
Donnie
Multi-Unit Manager | Founder, Table & Ledger
tableandledger.com
Square AI Champion | Using Square since July, 2017
"Good judgment comes from experience, and experience comes from bad judgment."
"You can have everything in life you want, if you will just help other people get what they want." - Z.Z.
"AI doesn't replace your judgment. It gives your judgment better information to work with."
