missing transaction report

[lmaira]

I've only used my square at one craft show in Nov 2021. I've received the deposit, tax form, etc but my reports are no longer showing up in my account. They used to be there. Can anyone advise? Thanks so much!

[Ria]

Hi @lmaira - Welcome to The Seller Community, it's always nice to see a new face 😊

Happy to provide you with steps for changing the dates on your report to reflect your sales from last year.

• Visit Reports in your online Square Dashboard.
• Click the date-selector tool to adjust the time period of your report. ...
• Select a report to view. ...
• Click each row to expand details further.
• To download your report as a CSV, click Export in the top-right.

If you have already taken these steps and this issue seems account specific, we recommend reaching out directly to support.

Due to the public nature of The Seller Community we are unable to access specific account details through The Community. For assistance with your account, Feel free to send send a message using this contact form. Our support team will be happy to assist in resolving the matter on your account. 

Phone support is available Monday - Friday 6 AM - 6 PM PST. The telephone number is (855)700-6000.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨