invoice overdue

[LOG]

Can square do something about the ghastly red overdue notices that appear instantly on invoices due upon receipt.

For context I want my invoices to be payable on receipt but I dont want big red letters of OVERDUE on it instantly, happy for them to take a few days to pay. 

I could set the payment terms as - say- 5 days out but thats not the message I want to give to customers - but equally I dont want to hound them from the get go. 

[Sam_400º · Accepted solution]

You can't change the format, but you can change when reminders are sent. 

Just change the settings to only send a reminder 5 days past due 👍🏻

[LOG]

Appreciate your input but that doesnt deal with my question. I do not have reminders turned on - thats something different. 

The red lettering is plastered on the invoice the next day (assuming "payment due on receipt" option). 

Red lettering overlaid on my invoice format is a questionable customer experience when they havent even opened the invoice yet.  Square's target market is small consumer based businesses (in my case an outdoor kitchen showrom).

What this smacks of is engineers and coders enabling something as 'its possible' rather than "its desirable". Any OTS configurable SW design process has to draw a line somewhere what can be flexed, but "red ink, overdue" the most prominent feature on an invoice, I would have pulled back from that and either not implemented it or given users control. 

Lets do an example based on pre-digital era ..... what if I had sent an invoice due upon receipt through the post but stamped OVERDUE in red ink all over it as I knew by the time it was receieved in the post it would be. That might be ok in B2B but not B2C

ta

[k_atie]

Hey @LOG, thanks for your post. I can totally understand why the red text to show an invoice is overdue may be jarring to see for your customers. I'll take that feedback onboard and pass it over to our product team. 

The best workaround here would be creating the invoice and making the due date for payment however many days after you've sent it (you can make it 30 days, for example) and then use @Sam_400º 's idea of sending your customers reminders. 

We don't have a direct feature that allows this at the moment, but we'll be sure to update this thread once the availability of this feature changes. 

[LOG]

Thanks but with respect thats not really a workaround thats deploying a business process with terms & conditions I dont want and which doesnt match the subtlety of my business. 

I just want payment "upon receipt" that could be a fews days, it could be a week but whatever my needs can be managed through human interaction not robots. Business is nuanced.

Square should change their logic. If I set payment terms by all means have an automted feature that shows it is overdue, personally I would not choose red right and centre of the invoice, I would be more subtle for example it could just be a tag saying "this invoice is overdue." 

But if I choose not to set any payments terms then dont mark invoices overdue at all. Simple.

thanks for listening.