iPad is reporting as two differnt devices

[koghillwinery]

I have an iPad showing up on the reports with two different device names, even though we only have one device. Why is this? How can I fix it?

[Candlestore · Accepted solution]

@koghillwinery ;

As I see this is your first post let me welcome you to the sellers community forum.

As far as why 1 Device may show up as 2 unique devices there are a few reasons.  

1. If you sign in to Square with different device codes this may show as differnt devices.

2. If you sign in with differt types of Square Apps.  ie my cell I use Square POS and Square Beta so it shows as 2 devices.

There might be other reasons I am unaware of also, but these are the ones I noticed over the past 6 years.

[Candlestore · Accepted solution]

@koghillwinery ;

As I see this is your first post let me welcome you to the sellers community forum.

As far as why 1 Device may show up as 2 unique devices there are a few reasons.  

1. If you sign in to Square with different device codes this may show as differnt devices.

2. If you sign in with differt types of Square Apps.  ie my cell I use Square POS and Square Beta so it shows as 2 devices.

There might be other reasons I am unaware of also, but these are the ones I noticed over the past 6 years.

[MayaP · Accepted solution]

Hey there @koghillwinery, thanks for joining! We are glad you are a part of the community! 😊

@Candlestore mentioned some of the various reasons that could be happening. I would also check your device code section on the Dashboard.  If this continues I would contact support so we can investigate this further and file a ticket if needed. You can reach the team at squ.re/contactsqsupport.

If you need anything else don't hesitate to reach out!