@CapeGirl - Yikes! sorry to hear about your reader woes. 😖 And thanks for testing this on your phone, also - it helps us figure out the root issue much easier.
If you don't have any pending offline payments, I'd try reinstalling your app on your iPad next, as it fixes most buggy behavior with your reader connectivity issues. All your info is stored in our servers - at most, you'll need to reconfigure your app settings like enabling tipping or connecting your printer if you have one.
Wouldn't hurt to scan these other troubleshooting steps if you haven't done so already. Let me know how it goes!
Justin
Community Moderator, Square
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