how do I undo deactivate my business?

[Mlramos]

I want to undo deactivate my business

[TheRealChipA]

Hey @Mlramos.  When you deactivated your Square account, you would have received a message that asked you to “be sure because you can not undo/reverse this process.”  According to this Square help document, ?Once deactivated, you will not be able to reactivate your existing account. You will need to create a new Square account should you decide to begin using Square again.”

I know that’s not the answer you probably hoped for, but it seems to be the way things are.

[Mlramos]

Thanks for responding to my text! I opened this account years ago.  so I haven't used this but maybe once since I opened this up.  So can you tell me what this really mean to deactivate? thanks..

[Mlramos]

I have a message out to the help center.  I am wondering how I can delete this current square and get another one?  hoping I'm making since 🙂

[Mlramos]

I have a message out to the help center.  I am wondering how I can delete this current square and get another one?  hoping I'm making since 

[TheRealChipA]

@Mlramos.  If you didn’t actually go through the deactivate account process, it might be that your account is just dormant with Square.  Then, all they would need you to do is verify your identity before doing that, I believe.  You might not need to delete your account to get back active with them.

It’s good you have reached out to them.  Honestly it would be quicker to call customer support rather than email/chatting.  In either case, good luck.  They will be able to figure it out from here.

[Mlramos]

Thank you Chip, I have heard back from them already an that's exactly what they wanted.... my info!!! I didn't call because I read in some notes it took a long time for them to response..

thanks again,

Mary Lou

[TheRealChipA]

@Mlramos I’m happy it is resolved for you so quickly.  Regarding those notes about Square Support taking a long time to respond, I’ve never in 12 years had that issue.  I could see where replies to emails and texts might take time, but calls are usually quickly handled as long as it is a simple task.  The moral of that story — don’t put too much stock in complaints about Square Support.  I’ve always found them to be knowledgeable about my issues and if they weren’t to know where to go to find someone who was.