Not all items are printing for online pickup orders

[pnash]

Hello...We have a customer who ordered 6 items from our square online store for pickup.But only the tickets for the first 5 items got printed.Why is this happening? Is there some setting that limits the number of tickets printed at any given time?

Thanks!

[JustinC]

Hey @pnash - there isn't a limit to how many items print on an order ticket. Can you give an example of an item that's not printing? 

[FamilyBean]

I am having a new issue with printing certain items today. It's never not printed items but it is today.  All my drink orders didn't print on an order but the food items did.  How can I fix this? 

[Sineaid · Accepted solution]

Hi @FamilyBean,

Thanks for bringing this query to the community - Welcome!

If you’re still having trouble with your Online drinks order not printing, could you please check that there’s not been any changes to the categories assigned to your printer profile. 

To check this from your Square Dashboard, you can head over to: Settings > Account & Settings > Device Management > Profiles > Printer Profiles.

Once you select the printer profile associated with your Online order tickets, select Edit then scroll down to Categories to Print to see what’s currently assigned. 

If all the necessary categories appear to be assigned correctly, could you also check that your Point of Sale devices and Square apps are all fully up to date. You’ll find instructions to do this for the Square Register, Terminal, Stand and mobile devices from our support center.

If the issue persists after that, please try deleting the current printer profile and then create a new one, but following the steps here from your Dashboard or Point of Sale. 

If the suggestions above don’t resolve the issue, I’ll be happy to look into it further for you. If you could just let me know which Point of Sale devices you’re using, and tell me the make and model of the affected printer.