apple pay and google pay is down on weebly mobile web

[wonppang]

Hi,

my online website by weebly(connected with square) is not accepting apple pay and google for some reason from today. 

I checked setting its both enabled, i used my sister website for making sure and its working. it works as usual but our website apple & google pay is disabled for some reason. 

any one has the same issue today or before?

I am leaving my website for better understanding. at the check out apple pay and google pay is not showing up on mobile web. 

https://latabatiere.square.site/

[AshleyK]

@wonppang Does apple pay work for you when you test it? Also, does it work in an incognito window?

[Wonppang1]

yes. Used apple Pay for the last 2 month without any issue. 
Tried in incognito browser. 
still not working. @AshleyK

https://latabatiere.square.site/ 

[AshleyK]

I'm sorry to hear that. I would recommend contacting our Weebly Support team so they can look at your account specifics. It sounds like there may be a bug that engineering needs to look into. 

Please let me know if you have any further questions after working with them!

[Wonppang1]

Ashley K,

can you provide me a contact info of Weebly support team. I emailed them on the day of my first post. looks like it’s tricky to contact them. Please give me a email, phone number and live chat info. 

thanks in advance. 

[Valentina]

You can get in touch with our eCommerce team by reaching out to our Support team, @Wonppang1. You can call anytime between 9AM and 9 PM Eastern Time tomorrow, or send an email tonight. If you call us, just let the team know you need help with your online store, and they'll get you over to the right folks!

[ryanwanner]

@Valentina @AshleyK I can confirm I've had odd issues with the ApplePay link on a mobile site I was using as a customer last weekend. For me though, the ApplePay button showed on the website, but when I tapped it, the screen faded as usual to launch the native ApplePay screen but then went right back to the website without any payment being initiated.

[Valentina]

Thanks for adding your voice here, @ryanwanner. I personally haven't heard a ton of chatter about issues with the ApplePay button outside of this thread, but thank you for the heads up! I'll keep my eyes peeled, just in case this is affecting more than a couple of people. 

[keyworth]

Yes they were working last week but not any more - I was informed by an irate customer.

Maybe Square is fixing them to allow tipping

[CrazyPrints]

Hello. I am trying to checkout on my website using Apple Pay but it does not show. It has been activated and deactivated but I cannot make it work. Google pay is working though. Also, I’ve tried on Safari, Chrome, iPhone, iPad, and IMac and does not show at checkout. Please help me to solve this. 

[nika]

@ryanwanner @keyworth Were either of you able to get in touch with our team and get an answer on this by chance?

[keyworth]

It is showing up on my website. Make sure it is not turned off on settings. Things have a habit of changing without you knowing

[keyworth]

It has been working everyday since that post

[Mandy414]

I'm having this same issue, did anyone get answers from Weebly support? This is SO annoying! I upgraded so I could use PayPal and it was taking orders and then not actually taking the money through PayPal (it was saying on the customer end that I didn't "accept it"). When all actuallity I never saw anything in my PayPal account.

[Joe]

Thanks for jumping in to assist here, @keyworth! We appreciate you!

@Mandy414 - so sorry to hear that this has continued to be a frustrating experience for you. Like those who found a resolution above, would you mind flagging this over to our Support Team directly? I want to make sure this gets resolved for you.

[hermetheuscoffe]

While this is a very old thread, it is the first result that came up on Google when I was researching this issue for my own site. I had this exact problem of the Apple Pay button not showing up on the Safari browser on iOS, and after getting in touch with support, the issue had to do with back-end systems that talk to Apple Pay. Specifically, there is a "applePartnerInternalMerchantIdentifier" that should be populating with something that includes your website's domain name, and in my case, that was being sent to Apple as a blank string. Thus, Apple returned a failure saying that domain verification failed. 

In the end, it was an issue that the advanced Weebly support team had to fix... there's absolutely nothing that the I could have done on my end to fix it. Thankfully, this was an EXTREMELY fast process! I just used the online chat feature and in probably under 30 minutes, the issue was resolved. 

Just thought I'd share for others who might be having this issue.