Zebra ZD411 not connecting to Square register

[durfitaymoo]

Hello, 

I am trying to connect Zebra ZD411 to square register, the hardware just does not show for me to be able to assign a profile to it.

I have retail plus and have created a profile also have upgraded the firmware on the ZD411 it just does not show up, I have emailed support and they just keep turfing the issue away asking me to contact Zebra to raise a replacement.

If I plug the printer to my laptop or desktop it works fine can print labels from square online dashboard or Zebra designer software or other compatible software. I have even managed to get it working with a bluetooth connection to mobile, but to the square register it just wont play ball, Anyone know what I am missing ? 

[Candlestore]

@durfitaymoo ;

I am not sure what you may be missing.  When I check Printers for Square Software there are only 2 types of printers.  Receipt and Kitchen.  Nothing about a Label Printer conecting to Square register. 

According to a Help article the 411 and Register can be connected.

Here is that Help Article: 8232-connect-a-barcode-label-printer-with-square-for-retail 

Here are the steps for creating a Barcode Label with Square : 6093-create-and-print-bar-code-labels-with-square-for-retail 

Read through these and see if you can get it setup that way.  For me I use a desktop computer and 5 different Zebra printers, but do not connectthem to Square for Retail, and just use them through Square Dashboard and the Designer 3 software.

[MayaP]

Hey there @durfitaymoo, thanks for reaching out! 

What label size are you using? 

[durfitaymoo]

Hellp @MayaP I am using 

51 x 25 mm Barcode Labels in Zebra ZD411 label printer

[durfitaymoo]

Hello Keith, 

Well Square sold me all the kit saying it will all work but thats the same issue I am having, I can create a profile and set it as a label printer however the square register just does not pick up the hardware I have raised it with the Square support they dont get it and I have given up, currently I am now using the Zebra ZD411 with my laptop and using square dashboard to print the labels instead directly from the till. If I had to do this then I would not have opted for this label printer and gone for something more appropriate for my needs, only reason I went with this is because its supposed to work straight from the sqaure register.

[SmokeyJosHudson]

I'm having the same exact issue.  My friend has a shop and the same square & zebra printer and has no issues. I took my printer over to her square and it connected. Im perplexed. Did you ever figure anything out?