Why will my square not accept charge cards using the app. It use to

[40944]

My square account stopped taking charge cards. How can I resolve it. I did just update my hardware from one plug to the c plug..my customers are waiting....help

[VanKalkerFarms · Accepted solution]

your best bet for faster help is to call in.

What step in the process are you having issues with?  the type of reader shouldn't mater.

[VanKalkerFarms]

If you are using an iPhone you can use your phone to accept payments if you can't get the reader to.

https://squareup.com/us/en/payments/tap-to-pay

[Candlestore]

@40944 ;

Start with the Basics:

1. Is the Reader connected to your Device?  Meaning on a Square stand I have a Checkmark next to Reader in the top right.
2. How is your reader connected?  USB or Bluetooth?
3. Is your device connected to the Internet, not just your wifi?
4. If all this looks good go through these troubleshooting steps:
5. 5673-square-contactless-and-chip-card-reader-troubleshooting 

But calling in is usually the fastest way to get an answer with customers waiting.  Supports number is in my signature line.