Why has the checkout experience on the Android Square Point of Sale app slowed down?

[GrahamB]

The title of this thread has been edited from the original: Unwanted app changes.

Has anyone else found the recent changes to the Square app have reduced productivity?

That is, after a card is tapped a new screen "Approved" shows up for a few seconds then a second screen says "Payment Complete" for a few seconds.

In a busy transaction environment I find these wasted seconds very frustrating.

Anyone else see this issue?

Is there a way to switch of these unwanted screens?

 

 

[GrahamB]

I timed the delay today & together these two unwanted screens waste a little over 5 seconds. If Square truly believes there must be a screen to say a transaction is complete then the first "Approved" screen (2.2 seconds) will suffice. The next screen that says "Payment Complete" (3.3 seconds) is 100% superfluous.

This video has been deleted

[GrahamB]

[Katie_SQ]

Hi @GrahamB,

While we aren't able to remove these payment confirmation screens at this time, a 5-second delay does seem longer than expected. These notifications are designed to be brief confirmations rather than obstacles in your workflow.

To help troubleshoot this issue:

1. Check your device's operating system - Please ensure your phone is running the latest Android OS version. Outdated operating systems can sometimes cause performance issues with apps.

2. Verify app version - Make sure you're using the most recent version of the Square app from the Google Play Store.

If your device is already running the latest versions of both the operating system and the Square app, and you're still experiencing these delays, I'd like to escalate this to our Engineering team for further investigation if you could please reply with the following: 

- A short video showing the checkout experience with these delays.
- Your device model.
- The version of the Square app you're using (you can find this in More > Support > About).

This information will help our team better understand what's happening and work toward a solution.

[GrahamB]

My Samsung S10 phone is running the latest version, ie Android 12 as it is automatically updated. 

The Square app is the most recent version, version 6.76 as updated 25 Aug 2025/

The Square reader was purchased April 2024 and is a First Generation, Version 3. Firmware SCRP.1.4.4.60. Serial number 243LS1480800xxxx

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I tried to upload a video to my original post - seemed to be successful - but it almost instantly said "This video has been deleted".  Please give a link & I'll upload it for you. Have squeezed it down to about 3mB.

Regards, Graham

PS

I hope Square app designers accounted for typically slower network speeds here in Australia

[GrahamB]

This video has been deleted

[GrahamB]

Same result as last time... "This video has been deleted". Please provide a solution or an email address for me to send the video

[Katie_SQ]

Sorry to hear this, @GrahamB! 

I've just sent you a private message here on the Community, so hopefully the video upload feature will work there. 

In the meantime, are you able to complete an internet speed test on your mobile device and provide screenshots of the upload and download speeds? I recommend choosing the default test available when you Google search "internet speed test".

Thanks! Talk soon.

[Katie_SQ]

Hi @GrahamB,

I've located one of the videos you've emailed to a member of our Support team previously, so I've now escalated your case to Engineering team for further investigation. As soon as there's an update, I'll reach back out to you here.

Thank you for your patience!

[GrahamB]

Thank you Katie, it tells the story as it really is...

And thank you again for staying with this, in my mind Square support can be either fantastic or awful...

[Katie_SQ]

Thank you for your patience here, @GrahamB!

After speaking with both our Product and Engineering teams, I can confirm that the display and length of these "Approved" and "Payment Complete" notifications is currently expected behaviour for the checkout experience on your device type with the 'Skip Receipt Screen' feature turned on. Our teams have reviewed the video you provided, and want to thank you for sharing such clear documentation of your checkout experience.

The good news is that your feedback has been passed directly to our Product Management team, who are now actively discussing ways to shorten this flow to enable even quicker checkouts. They recognise the importance of efficiency for businesses like yours that operate at busy events.

In the meantime, I've learned something that might help: the "Payment Complete" notification is designed as an overlay that shouldn't actually block any interaction with the screen. This means you should be able to continue using the app and proceed to your next action without waiting for this notification to disappear, as you should be able to tap through it to begin your next transaction. This notification won't disappear, but you should be able to navigate the app underneath it.

If there are any changes or improvements to this process in the future, I'll be sure to follow up on this thread with an update. Thank you again for bringing this to our attention - your feedback has been incredibly valuable.

Please let me know if you have any questions or if there's anything else I can assist with!

[GrahamB]

Thank you Katie.  I too have discovered it is an overlay. Difficult to use the keypad but I can sort of use my Library menu.

But I still believe Square needs to fix this glitch.  For starters the "Payment Complete" overlay does not add any value as the user has previously received an "Approved" screen. Simply put, it serves no purpose!

Thank you, Graham