Trying to Identify a Charge on My Unverified Square Account

[Sheik453]

Hi, AUD 20 was deducted from my account even though I am not able to use the Square app because my ID verification has not been accepted. I already emailed support before and also submitted a dispute request.

[Laurie_]

Hi @Sheik453, 

Thanks for reaching out to flag this.

We're unable to investigate specific payments here on the Community platform due to privacy and security limitations, but there are a few things you can check to help identify the charge:

Square Subscriptions: To confirm whether you’ve subscribed to any paid Square plans, head to your Square Dashboard > Settings > Account & Settings > Pricing & Subscriptions.

From there, you’ll be able to view and manage any active subscriptions, including cancelling, pausing, or downgrading to a free plan.

Purchases from Square Sellers: If nothing appears under subscriptions, it’s possible the charge is from a purchase made at a business that uses Square to process payments. In this case, your bank statement will typically show something like: SQ* Business Name, e.g. SQ* SWEET DOZEN BAKERY.

These are the two most common reasons for Square-related charges.

If you're still unsure or need further help, we recommend continuing to work with our Support Team directly. And of course, if you have any trouble getting in touch with them, feel free to let us know.