What does access token expired mean?

[Paula8822]

When customers try to pay by card we receive the following message 

The error message for that order is :

Square Payment Failed (Status code ACCESS_TOKEN_EXPIRED: The provided OAuth access token has expired. You must renew the access token via the Renew Access Token endpoint.)

[Breffni]

Hi there @Paula8822, I see this is your first time posting on the Community, so welcome. 

This isn't an error message I'm familiar with. I can't see your account details here as this is a public forum, if this error has popped up more than once, I'd suggest getting in touch with our support team directly so they can take a look at the transactions in question. 

The reasons for the decline can vary depending on what type of transaction it was, i.e. in person/API, etc. 

Apologies that I couldn't provide any more insight on this one but our support team will be happy to help. 

[Paula8822]

Thank you for your reply I have sorted out the issue 

[Breffni]

Great, thanks for letting me know @Paula8822.